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Consultation

Your experience can help shape a stronger BCCC.

Have Your Say

Real experiences help the reviewer test how oversight works in practice.

Feedback can help identify what the BCCC does well, where its monitoring and reporting could improve and what matters most for bank customers and the wider community.

The review is expected to consider submissions alongside interviews, BCCC documents, operational information and relevant regulatory guidance.

Who Can Contribute

The consultation is intended to hear from a broad range of stakeholders.

  • customers and community members
  • consumer advocates and financial counsellors
  • First Nations representatives
  • small business and agribusiness representatives
  • banks and banking industry participants
  • regulators, professional associations and other interested organisations

Consultation Topics

Tell us where independent Code oversight can have the greatest impact.

Illustrative prompts for submissions include:

Emerging risks or practices causing customer harm
Effectiveness of monitoring and investigations
Timeliness and usefulness of public reporting
Independence, transparency and accountability
Accessibility and stakeholder engagement
Capabilities the BCCC may need in future

Participation Options

Choose the participation format that works for you.

Proposed channels include a short survey, a written submission, stakeholder roundtables and confidential conversations with the independent review team.

Confirmed channels, documents and contact details will be published here when consultation opens.

Before You Submit

Publication preferences and accessibility needs will be respected.

Participants will be able to indicate whether their submission may be published and request confidential handling where appropriate.

Alternative formats and participation support should be available through the Review Secretariat. This consultation will not replace the complaints process for resolving an individual banking dispute.

News & Updates

Latest BCCC Review News