An independent, evidence-based and consultative review.
Appointed Reviewer
The Independent Reviewer
The review is being conducted by Peter Kell, an independent reviewer with extensive experience in consumer protection, regulation and code governance.
He has previously served as Deputy Chair of both the Australian Securities and Investments Commission (ASIC) and the Australian Competition and Consumer Commission (ACCC), and as the Chief Executive Officer of CHOICE, and held a range of senior leadership positions focused on consumer outcomes, market conduct and regulatory oversight.
As Independent Reviewer, Peter will conduct an evidence-based and consultative review of the BCCC and make recommendations to support its continued effectiveness and independence.
Peter KellIndependent Reviewer
Independence
Independent Review: Governance, Roles and Secretariat Support
The review has been commissioned by the BCCC, as required by its Charter, but is being conducted independently.
Peter Kell is responsible for determining the review approach and methodology, consulting stakeholders and developing findings, recommendations and conclusions.
Neither the BCCC nor the BCCC Secretariat will direct or influence any aspect of these.
Peter is supported by an independent secretariat that reports directly to him and operates separately from the BCCC Secretariat. The independent secretariat manages stakeholder engagement, coordinates the public consultation and receives submissions on the reviewer’s behalf.
Scope
The review will consider:
The review will also consider developments in the banking sector, changing consumer expectations, emerging issues affecting customers experiencing vulnerability, issues relevant to small business and agribusiness customers, and the implications for the BCCC of key proposals arising from the Banking Code of Practice Review.
Whether the BCCC's role, functions and powers remain appropriate and fit for purpose
Whether the BCCC's operating model and capabilities remain appropriate for the future.
How effectively BCCC performs its monitoring, investigation and oversight functions
The role and effectiveness of the Small Business and Agribusiness Advisory Panel
Whether governance arrangements support independence, accountability and stakeholder confidence
Whether current resourcing arrangements remain adequate
Matters Outside Scope
The review will not examine or make recommendations about the Banking Code of Practice itself. Issues relating to Code obligations and policy settings are being considered through the separate Banking Code Review process.
Approach
The review will adopt an evidence-based and consultative approach.
The reviewer will consider:
The BCCC Charter and governance framework
BCCC publications and reports
Available compliance and operational information
Stakeholder submissions
Consultation meetings and interviews
Relevant regulatory guidance, including ASIC Regulatory Guide 183.
Key Dates
Key Dates and Milestones for the Review
September 2026Review Commences
The independent review commences, led by Peter Kell with support from the independent secretariat.
October 2026Consultation Paper released
The Consultation Paper is released, setting out the issues for consideration and inviting initial submissions from stakeholders.
December 2026Initial submissions close
The initial submission period closes. The reviewer considers submissions alongside consultation feedback and other evidence.
March 2027Interim Report released
The Interim Report is released with preliminary findings and recommendations, opening a further period for stakeholder feedback.
May 2027Further submissions close
The further submission period closes and the reviewer considers final feedback on the Interim Report.
June 2027Final Report released
The Final Report is released, setting out the review's findings and recommendations.
Have Your Say
The review will include a broad public consultation process.
Submissions are invited from:
customers and community members
consumer organisations
First Nations representatives
small business and agribusiness representatives
banking industry participants
regulators
professional associations
other interested stakeholders
Feedback will help inform the review’s findings and recommendations about the future role and operation of the BCCC.
Consultation will run throughout the review, with focused periods following the release of the Consultation Paper (October 2026) and the Interim Report (March 2027).
Stakeholders may request that submissions remain confidential. Appropriate arrangements will be in place to protect confidential information submitted to the review.
Make a written submission
You have the opportunity to help shape how compliance with the Banking Code of Practice is monitored and enforced, and to strengthen the effectiveness, independence and impact of the BCCC. We invite anyone to make a submission and have their say. The Consultation Paper is available to help guide submissions: [download]
Aug 29, 2026
Key Documents
